London – May 22, 2008 – Attenda Limited, the Always On Managed Services company, today announced that it had signed a three year contract with MNPA Limited to manage its new web-based customer self-service portal.
Voted 2008 Pension Administrator of the Year, MNPA, a subsidiary of the £3 billion Merchant Navy Officers Pension Fund, is a multi-award winning pension administration specialist. It provides pension administration services to a wide range of clients, who value strong working relationships. They adopt a partnership approach to service development and look to deliver a consistent high quality service to members, pension managers, HR and payroll contacts alike.
The Attenda contract is the first significant web-based project for MNPA, aimed at delivering more self-service options to their membership to improve customer care and reduce the administration burden internally.
Commenting on the contract, Paul Rooney Information Systems Manager, MNPA said, „As a strategic project, minimising risk was a key factor in the decision making process and this led us to outsource the operational management and support of the website infrastructure to Attenda.“
Rooney continues, „Attenda had all the required credentials with a proven capability and track record in operating and managing high availability business critical web applications for some of Europe’s leading companies.“
Based upon Microsoft technologies, the infrastructure has been designed to provide MNPA with the high level of availability required to meet their increasingly demanding customer needs. As a Microsoft Gold Certified Partner for Hosting and Application Services, Attenda has a high level of operational excellence in delivering managed hosting services on the Microsoft platform. Attenda is leading the way in designing and operating reliable, secure and highly available Microsoft .NET infrastructure, supported by an extensive team of qualified Microsoft engineers with the understanding and expertise in the latest advanced & complex Microsoft technologies.
With MNPA’s administering benefits for more than 350,000 pension scheme members, 24×7 availability and IT certainty were key in MNPA’s decision to outsource the hosting and operational management of its website platform to Attenda.
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About Attenda Limited
Attenda, the Always On Managed Services company, manages those vital applications that every business relies upon today to function effectively allowing our clients to selectively outsource their IT operations and re-focus on using IT to add strategic value to their business.
Through a commitment to operational excellence, we manage, secure and optimise the performance of their applications, irrespective of the physical location of the infrastructure.
With over 8 years‘ investment into Attenda M.O., Attenda’s operations platform, we provide the people, process and technology to deliver exceptionally high service levels, but at a cost that is amortised across Attenda’s entire client base – currently 134 of the UK’s leading companies.
The company enjoys substantial financial backing, the industry’s leading accreditations and an unrivalled portfolio of clients including bmi, Christian Aid, easyCar, Microsoft, NHS, Princes, St. James’s Place and Travelodge.
Attenda is both ISO9001 and ISO27001 accredited, an HP SP Signature Partner, a Microsoft Gold Certified Partner, a SAP Adaptive IT Hosting Provider, a SunTone accredited managed service provider and an Accredited Catalist Supplier. Attenda is one of only seven companies to have been ranked in the UK’s Sunday Times ARM Tech Track 100 for three consecutive years. It was voted Best Managed Services Provider by Data Centre Europe Awards for both 2007 and 2008 and VMware’s EMEA Hosting Partner of the Year 2007.
For further details, visit www.attenda.net or contact
Attenda Corporate Communications
Simon Hansford +44 (0)1784 211100
simon.hansford@attenda.net
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